Whitelabel SOC,
built for the channel.
A real 24/7 SOC has been a build-it-yourself problem for the channel. The economics are tough, the talent doesn't stay, and the vendors that sell it don't sell it through you. So we built it as a partner layer — already running, already tuned, and ready to be under your brand.
US, Canada, and European analysts. No need to build a team to support three shifts for every day, weekend, and holiday.
Every major EDR, identity solution, network device, and SaaS solution — plus anything else with an API.
No direct sales motion. No client-facing brand. Every dollar earned through a partner. All of this intentional&by design.
Onboard. Tune. Monitor.
Optimize.
A SOC engagement that catches real signal in week one — not month four. The work is sequenced so that operational discipline gets built in before the engine goes live in production, and continuous improvement runs underneath the steady state.
Map the stack.
Bring the data.
We map your client's stack, deploy integrations across endpoint, identity, network, and SaaS, prioritize log sources by detection value, and baseline normal behavior in the environment.
The right data flows through the right pipes
before a single detection fires in production.
The work most SOCs skip. Most clients pay for it later.
Detections authored against the actual environment, not run as default rules. Tuning rationale documented for every change. Playbooks and field mappings built per client environment.
New detections run in monitor-only mode first, get tuned against real traffic, and only get promoted to enforcementonce the false positive rate is acceptable and your team has been briefed.
Triage on signal.
Not on a scramble.
24/7 cross-source monitoring across the whole stack — correlated, not siloed inside one vendor's agent. Alerts arrive at our analysts pre-enriched with user, asset, and threat intelligence context.
When something requires action, we surface findings to your team. Your incident commander stays in front of the client; we stay underneath.
Every QBR is an
expansion conversation.
Detection quality compounds quarter over quarter rather than degrading as analysts rotate. Your account manager walks into every QBR with a clear picture of what's been caught, what's been closed, and where the client's coverage still has gaps.
The conversation isn't about renewal anymore.
It's about which gap closes next.
Numbers we publish.
Most vendor metrics are marketing. Here's how we measure ourselves, what start and stop conditions we use, and where the published industry benchmarks put each one.
SANS 2023 IR survey shows top 25% under 60 minutes.
From "Activity Started At" timestamp to "Alerted At" timestamp. Median reported alongside mean to control for outliers.
containment targets sit at the lower bound.
From alert to documented containment action -- "stop the bleeding," not full recovery. Clock-stop conditions are documented and consistent.
Detections exceeding the target get re-tuned or retired.
When FP rates exceed 60% category-wide, analysts triage selectively rather than carefully -- which is when real threats start getting missed.
and retrospective analysis.
Vendors who can't talk about false negative measurement haven't done the work. Real threats dismissed as benign are the actual operational failure mode.
Things we've
learned not to do.
Lessons from prior engagements. We're sharing these because they reflect how the engine got built — including the failure modes we kept seeing on the IR side and chose to engineer out.
We don't activate detections in production on day one.
Default policies firing on everything generate alert fatigue within weeks. The SOC starts ignoring whole alert categories entirely.Every detection runs in monitor-only mode first, gets tuned against real traffic, and only gets promoted to enforcement once the false positive rate is acceptable and the partner has been briefed.
We don't build integrations without a response workflow behind them.
Connecting a new data source to the SIEM without playbooks, correlation rules, or analyst training just moves noise from one console to another. Every integration includes detection content, response playbooks, correlation rules, and analyst training before it gets declared complete.
We don't tune detections without documenting the rationale.
Every detection has a business justification, threshold logic, and tuning history. When the analyst who built it leaves, the next person needs to understand why it exists and how to maintain it.Undocumented detections become technical debt — and technical debt becomes the next missed alert.
We don't conflate playbook with runbook.
At 3am during an incident, nobody has time to read an 80-page document that's trying to be both decision framework and procedural checklist.Playbooks and runbooks live as separate documents with separate update cycles. Strategy stays stable. Tactical procedures evolve constantly.
We don't accept default false positive rates as the cost of doing business.
“Some noise is normal” quickly becomes “60% noise is normal.” From there, analysts start triaging selectively just to keep up — and real threats get missed. False positive rates are targeted explicitly by detection rule. Any detection that exceeds its target is re-tuned or retired.
Four pillars.
One structural commitment.
Recurring monthly revenue at partner-friendly economics. No headcount to absorb, no SOC to staff, no third shift to cover.
Operational discipline that survives analyst rotation. Documented playbooks, tuned detections, structured handoffs.
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Real 24/7 coverage is what your clients are being asked for at renewal. Without it, the conversation goes elsewhere.
Reports under your logo. Portal under your brand. Escalation to your incident commander. No client-facing X Security.
